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Audience Diversification – Johnstown Symphony Orchestra: Steel Mill Concerts

In 1992, Bethlehem Steel closed its operations in Johnstown, sending the economy of a major steel-producing city into a tailspin. Twenty-five years later, Johnstown Symphony Orchestra Music Director James Blachly conceived a plan to implement the board’s mission to “bring the symphony to the city” by performing downtown at an abandoned steel mill and, in doing …

Audience Diversification – Hawaiʻi Symphony Orchestra: HapaSymphony

In Hawaiian, hapa means half. HapaSymphony is a new subscription series at the Hawaiʻi Symphony Orchestra that melds icons of Hawaiian music with orchestral repertory. And it has brought about that rare thing, a growing subscription base, as well as corporate sponsorship. Hawaiian Airlines now uses HSO recordings for inflight music. HapaSymphony foregrounds popular Hawaiian artists, including …

Audience Diversification – Virginia Symphony Orchestra: CommUNITY

The Virginia Symphony Orchestra has established a popular tradition in its CommUNITY Play-In and Sing-Along, an “annual event that embraces our community’s cultural richness and diversity, uniting people of all ages, faiths, and backgrounds through participation in music, dance, and spoken word.” It is held at Norfolk State University, a historically Black institution. People of …

Audience Diversification – Overcoming Challenges

Is it extra work to engage new audiences creatively and authentically? Joe Loehnis, CEO of the Wisconsin Chamber Orchestra, rejects the framing of the question. “This is the work,” he insists. “If you’re not doing this, what are you doing? If you’re a board with fiduciary responsibility, a staff with a business to run, or …

Audience Diversification – Strategy 8: The Third Space

The concept of the “third space,” a communal space apart from work and the home, has taken hold as a way of making orchestra halls more inviting to new and especially younger audiences. New and renovated hall lobbies, like Disney Hall in Los Angeles and David Geffen Hall in New York, have become destinations in …

Audience Diversification – Strategy 7: The Audience Experience

Donna Walker-Kuhne asks “How can you make your venue warm and inviting? It comes from the heart, from the work you’re presenting, from how you’re training your staff. Make things fun for people coming in and be creative: your venue should be a playground.” In that spirit, some orchestras now have staff positions devoted to …

Audience Diversification – Strategy 6: Build Relationships

Marketing officers regularly refer to the “patron journey” that takes a prospect and moves them from initial sale to subscription. The journey may look different for new audience segments and may aim for engagement over ticket revenue or contributions. Once a first ticket has been purchased, Tori Fusinaz’s team at the Jacksonville Symphony activates an …

Audience Diversification – Strategy 5: Messaging

Recent research from WolfBrown, in partnership with the League, indicates the importance to Black, Latinx, women, and younger audience members of effective communication about the orchestra’s work in equity, diversity, and inclusion. And yet most current audience members report being unaware of their orchestra’s work to build an inclusive experience for all audience members. Demonstrating …

Audience Diversification – Strategy 4: Mutual Partnering

Research shows that, when it comes to retaining new audiences of color, diversity of representation is not enough. For existing audiences of color, programming undertaken with and for BIPOC communities is more important, and the process underpinning this work is at least as important as the resulting performance. A mutual partnership entails respect. “The community is …